If any items in your order prove to be faulty, please return the items to Hamleys with a copy of your receipt. Our promise to replace the item or refund your money does not apply to faults or damages caused by accident, neglect or misuse. You may return any product to Hamleys within 30 days of receipt of purchase.
We can only offer a refund when a receipt has been provided. For International returns we firstly recommend a refund solution.
Reason for returning: *
Please provide details of the fault with this item:
Please provide me with: *
I confirm that I wish the replacement order to be shipped to the same delivery address
If your answer is no please provide me with the different address for shippment:
Please note that we can only offer a refund when a till receipt is provided.